Meet LaneFlow — The Smartest Way to Manage Queues in Retail
Whether through AI-powered vision or mobile virtual queuing, LaneFlow orchestrates every checkout and service lane with precision — reducing wait times, balancing workloads, and improving shopper flow.
What Makes LaneFlow Different
LaneFlow combines computer vision and digital queuing in one unified platform.
It can work fully autonomously — using smart vision agents that track customers, detect available cashiers, and direct the next person in line — or in hybrid mode with mobile tickets and kiosks.
This makes LaneFlow uniquely adaptable: it enhances the experience whether your store has digital-savvy customers or traditional in-person queues.
No customer devices required (Vision Mode)
Mobile + kiosk hybrid supported
Centralized control via Dashboard
Real-time alerts for lane slowdowns
Autonomous Queue Management with AI Vision
LaneFlow's AI Vision agents watch and understand the checkout environment through existing or new ceiling cameras.
They detect queue length, identify available cashiers, and automatically direct the next customer — via digital signage or audio prompts — to the right lane.
Customers don't need to download anything. The AI sees them and directs them automatically.
The system automatically directs traffic to the fastest available lane in real time.
AI predicts congestion before it happens and alerts staff to open additional lanes.
Connects to store PA systems or smart signage to call the next customer automatically.
Hybrid Mode (Vision + Digital Queue)
Combine the best of both worlds:
Customers can still check in virtually via kiosk or mobile, while the AI Vision layer continues to monitor real queues, ensuring balance between physical and virtual flows.
Example:
If one lane slows due to a complex transaction, LaneFlow automatically reroutes upcoming customers to faster lanes — even those waiting virtually.
How It Works
Four intelligent steps to optimize your queue management.
Detect
AI Vision monitors all active lanes, detecting customer positions and queue length in real time.
Predict
LaneFlow forecasts upcoming congestion using historical data and current flow.
Direct
The system calls the next customer or dynamically balances the queues.
Optimize
Managers receive live analytics on cashier efficiency, service rate, and wait time.
Benefits for Retailers
Transform your checkout experience and operational efficiency.
Reduce perceived & actual wait times
Even during peak hours, AI-powered flow management keeps customers moving smoothly.
Increase cashier utilization
AI ensures balanced load across all lanes, maximizing staff efficiency.
Eliminate confusion
Digital or voice guidance directs the next customer to the right lane automatically.
Enhance customer satisfaction
Smoother, faster checkout experience leads to happier customers and repeat visits.
Scalable & flexible
Works with or without mobile devices — adapts to your store's needs.
Analytics & Insights
LaneFlow captures every data point — from average queue length to cashier performance metrics — visualized in a clean dashboard.
You see traffic patterns, dwell times, and can even forecast staffing needs with predictive analytics.
Visualize congestion patterns throughout the day
Track cashier efficiency and throughput metrics
Forecast peak times and optimize scheduling
Built for Every Retail Format
From big-box stores to specialty retail, LaneFlow adapts to your unique needs.
Big-box & Supermarkets
Manage multiple checkout zones and dedicated express lanes.
Electronics & Telecom
Route repair, pickup, sales and returns to the right expert lane.
Specialty Retail
Use virtual appointments and lane promotions to increase spend.
Pharmacy & Service
Reduce congestion at prescription counters with virtual queuing.
Integrations
Camera Systems
Works with any IP camera or existing CCTV feed
POS & Signage
Connects to POS systems, signage, and paging systems
API-First Design
Integrate alerts into your store management software
Deployment Options
Choose the mode that fits your store's needs.
| Mode | Description | Ideal For |
|---|---|---|
| Vision-Only | AI Vision detects and directs physical queues automatically. | High-traffic retail stores. |
| Hybrid Mode | Combines Vision + Mobile/Kiosk queues. | Supermarkets, electronics, and service counters. |
| Digital-Only | Virtual queues, mobile tickets, and notifications. | Retail chains or appointment-based services. |
Security & Compliance
Cloud-hosted with role-based access controls, TLS encryption, and data retention choices per region. GDPR compliant.
Flexible Pricing
Pilot first, scale later. Start with a 30-day live store test, then expand to multi-site enterprise with SSO and SLA.
Frequently Asked Questions
See How LaneFlow's AI Vision Transforms Real-World Queues
Request a personalized demo and discover how LaneFlow can transform your checkout lanes into intelligent, self-balancing systems.
Or email us directly at sales@grabyx.com